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Spa Etiquette

We will try to accommodate you whenever possible but, we recommend that you make your appointment at least two days in advance.

A credit card is required to reserve services. Kindly notify us of any changes or cancellations at least twenty-four hours prior to your appointment so that we may better accommodate other guests. Failing to keep a scheduled appointment or not canceling without proper notice may result in a fifty percent service charge.

In order to keep on schedule without feeling rushed, we ask that you arrive fifteen minutes before your scheduled service so that you can complete the necessary health forms. You may choose to change into our luxurious robe and slippers while sipping a cup of exotic tea in the relaxation area prior to your scheduled experience.

Most people choose to receive massage without wearing clothing; however, you may keep your undergarments on if it allows you to relax more fully.

Disposable undergarments are provided for our body wraps, waxing, and laser hair removal treatments as needed.

Please remove all jewelry and store it in the secure locker provided to you prior to your treatment. Please do not bring highly valuable belongings to the Center as we cannot be responsible for lost or missing items.

You are welcome to wear makeup, but it will be removed before certain treatments, such as facials, laser treatments, microdermabrasion, and facial injections.

The Serrão Rejuvenation Center environment is one of tranquility and relaxation, so please respect the right to privacy and quiet of other guests. Cellular phones and pagers are not permitted in the spa area.

No children are allowed in the Center because many of our guests are enjoying a day of rest and relaxation away from the daily stresses in life. Please respect this and we apologize for any inconveniences.

No pets are allowed, unless service pets with proper identification. All service pets must be leashed and proof of training may be requested. Please respect this and we apologize for any inconveniences.

Serrão Rejuvenation Center is a non-smoking facility to aid in the comfort of our guests and staff.

Feel free to have your treatment provider adjust any part of your experience, from the music and lighting, to the amount of pressure applied during your massage, or even the room temperature. Your comfort is important to us.

Every service provider at our MedSpa is a licensed professional who meets Serrão Rejuvenation Center’s rigorous standards for training, experience and excellence. They are dedicated to providing you with the best treatments you will ever experience!

Gratuities are not included in the fee of spa services. They are left at your discretion and based upon your level of satisfaction. It is customarily 15 to 20% of the service cost. The spa staff appreciates your generosity.

A luxurious spa robe and slippers will be provided for your comfort and are available for purchase in our spa boutique.

Our spa boutique features many special amenities to enhance your day of pampering. We offer a full line of skin care products, mineral make-up, hats, sunglasses, robes, custom jewelry, handbags, candles, perfumes, soaps and so much more.

Our skin care products offer a 100% guarantee if returned within fourteen days after purchase. No returns on make-up allowed. All boutique items are a final sale. Exchanges may be allowed with a gift slip on unused items within 30 days.

Gift certificates are available for purchase at Serrão Rejuvenation Centerfor a dollar amount or spa package. Gift certificates are non-refundable and valid for one year from the date of purchase.

Payment is due at the time of your appointment. If a series is purchased, a payment of the entire series is due at the time of the first appointment. We accept cash, check, Visa, and MasterCard. We are a proud member of Care Credit for convenient interest free financing.

All prices and services are subject to change.

We hope you enjoy Serrão Rejuvenation Center! We want to ensure that every detail of your experience with us was THE VERY BEST! If not, please let us know so we can attend to the problem immediately. We look forward to being your provider of aesthetic and spa services for many years to come. Thank you for choosing our MedSpa.

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